Last updated: 8 September 2026 · Applies to the website at www.cbcwholesale.lol · Published by CBCWholesale LLC
These terms of service describe the relationship between CBCWholesale LLC and the people who make use of its services. In plain terms they set out the code under which the wholesale cash-and-carry floor operates and the way in which trade is conducted through this website.
The service these terms govern is a business to business offer. It is aimed at the owners, operators and authorised staff of independent grocery stores, specialist grocers, delicatessens, cafes, caterers, convenience retailers, corner shops and similar retail operations that buy stock in wholesale volumes to sell to their own customers. These terms are not written for an individual consumer purchasing a single household item, and nothing in them should be read as if the buyer were a private shopper.
Reading the whole of these terms is worthwhile before the first order is placed. They are written to be open and practical, and the company behind the service would rather answer a question at the start of the relationship than correct a misunderstanding further along.
By loading any page of this website, by submitting an enquiry through the contact form, by opening a trade account, by placing an order or by collecting a cage of stock from the wholesale floor, the reader agrees to be bound by these terms together with the privacy policy that sits alongside them.
The privacy policy explains how personal data is handled and is available from the privacy page of this site, reached by following the link labelled Privacy Policy in the footer. Where these terms and the privacy policy speak to the same point, they are intended to work together and to be read as a single agreement.
If a person does not agree to these terms, that person should not use the website and should not place an order. The first visit to the website, the first enquiry and the first cage collected each amount to a clear acceptance of the agreement set out here.
The service described in these terms is provided by a limited liability company registered in the United States.
The full details of the company are as follows:
In these terms the words the Company, we, us and our all refer to CBCWholesale LLC. The technical build and running of this website is carried out by the developer whose name is CBCWholesale, working on behalf of the Company. The buyer, the store and the account holder are referred to as you and your.
The core offer is a wholesale cash-and-carry floor. Independent retail businesses come to the floor, select the stock they need from the cases and pallets on display, load those goods into a dedicated cage, wheel the cage to the cash desk, settle the ticket and take the load away the same day.
The word cash carries real weight in this model. The floor is stocked and priced for buyers who collect their own goods rather than asking for delivery to the door. Picking the stock, caging it and taking it away at the point of payment keeps the price to the store at the level that the aisle tag shows, without the extra layers that a delivered wholesale model has to carry.
Six principal product lines run down the floor: bulk grocery supply, beverage pallets, snack racks, cleaning and paper goods, cold chain cases and store opening packs. Full descriptions of each line appear on the services page of this site. These lines form the ordinary catalogue of the floor and the terms that follow apply to all of them.
Helpful features sit around the core service. The floor can prepare a standing pack that is caged and held behind the desk for a repeat visit, and a store opening pack that fills a new location for its first day of trading. These conveniences are part of the same agreement and do not change the cash-and-carry principle that the buyer collects the goods.
The service is open to genuine retail and catering businesses. To place a trade order a person must be authorised to buy stock for a business that intends to sell or serve that stock to the public or to other businesses in the normal course of trade.
The person who places an order must be at least the age at which, in the state where the transaction takes place, a person may lawfully enter into a binding business contract. Because the stock includes items that carry age related rules, the person collecting the goods may be asked to confirm that the load will be sold to end customers lawfully and that no restricted item will be passed to a person who is not entitled to receive it.
The Company may refuse to open an account, may decline an order and may close an account without giving a reason where the law allows it to do so. A refusal is not a reflection on a store; it is simply the Company exercising the same careful choice over the trade it accepts as any careful wholesaler would exercise. Where a refusal is made, the contact desk will normally explain the position plainly.
Most of the floor works on a trade account. Opening one is straightforward and there is no cost to do so. The store supplies its name, trading address, a contact email and telephone number, the name of the owner or authorised manager and the tax or commercial registration details needed to issue a valid trade ticket.
An account application can be made through the contact page of this website, by email to the address shown, or by telephone to the desk. On request, the desk issues a paper account acknowledgement that confirms the details on file and the number by which the account is known.
An account is opened for the benefit of the named business. It is not transferable to another business without the written agreement of the Company, because a change of ownership changes the trading risk in a way that the Company is entitled to review. When a store changes hands, the new operator should contact the desk to discuss a handover pack and to update the account record under the privacy policy described above.
An accurate account is the quiet foundation of a smooth trading relationship. The Company relies on the details a store supplies to issue the correct ticket, to prepare the right load and to reach the store when an order needs a follow up.
The store must therefore keep its account information current. When a telephone number, an email address or the trading address changes, the store should tell the desk promptly so that the record matches reality. A simple change does not interrupt trading; the desk updates the record and carries on.
Any order placed through the website relies on the accuracy of the details given at the point of order. The Company picks to the ticket that the order creates. Where an error in the information supplied a store causes the wrong goods to be collected, the Company will make a fair adjustment where that is possible but cannot be expected to bear the cost of a mistake that belongs to the order itself.
Orders can be placed at the floor, by telephone, by email or through a standing or opening pack that is agreed with the desk. Every order becomes a ticket that records the lines, the case counts and the aisle and cage that will carry the load.
Prices are shown as pallet and case prices. The price on the aisle tag or on the agreed quote is the price that applies to the order at the time it is placed, subject to any correction described below. Prices are stated in United States dollars and do not include any sales tax unless the desk states that tax is included for the particular transaction.
Where the Company issues a written quote for a larger load, such as a mixed pallet or a store opening pack, the quote is valid for the period that the desk states. After that period the price may change, because the wholesale cost of stock moves and the Company cannot hold a price open indefinitely against a changing market.
Every effort is made to show accurate tags. If a genuine clerical error appears on a ticket, the Company may correct it before the ticket is settled and will tell the buyer what the corrected price is before asking for payment. No order is complete until it has been agreed and, where the arrangement requires it, settled at the desk.
The phrase cash and carry describes the settled rule of the floor: payment is made when the goods are collected, and the goods leave the floor only after the ticket is settled. This keeps the ledger simple and keeps the price to the store as low as a wholesale buyer can expect.
Payment at the cash desk can be made by card, by cash or through an approved account arrangement where one has been agreed with the Company. Until the register confirms settlement, the goods remain the property of the Company. This retention of ownership simply protects the Company while the load sits in the cage and no ticket has been paid.
The desk does not hold stock for an unpaid order beyond a short period agreed at the time of the order. If a buyer books a cage but does not collect it and does not settle it within the agreed window, the Company may release that stock back to the floor and sell it to another buyer. The cage is a busy piece of the aisle; holding it for a buyer who does not arrive costs the floor honest space.
For a store that has traded with the Company for a while and wants a smoother cash flow, an agreed credit line can be arranged. A credit arrangement is an offer, not an entitlement, and is granted only after a review of the trading history and the store details.
Where a credit line is agreed, the desk records the agreed limit and the terms of settlement, including the number of days after the ticket date by which the account must be settled. The store is invoiced for the loads collected on credit and must pay the invoice on the terms shown on the document.
A credit line can be reduced or withdrawn by the Company at any time, especially if an account falls into arrears. A store that fails to settle on time is asked to bring the account back to date and, while an account is in arrears, the floor reverts to payment at the point of collection. Keeping a credit line healthy is in every buyer interest, and the desk will always work patiently with an account that communicates an upcoming difficulty in advance.
Goods are collected by the buyer from the floor during trading hours. The hours of the trading floor are set out on the contact page of this site and may change on public holidays, of which the buyer will be given notice where practical.
A booked trading window is a convenience: the buyer tells the desk when the collection will happen and the Company pulls the cage and sets it beside the cash desk so that the visit is short and clean. When a window is booked, the buyer should try to keep to it, and should let the desk know promptly if plans change so that the cage can be handled sensibly.
On collection the load is checked against the ticket at the desk. The buyer is asked to look at the goods before the load is settled and lifted, because that is the moment at which a discrepancy is easiest to fix. After the load has left the floor the buyer carries the responsibility for the goods and for bringing them safely to the store.
A portion of the floor is given over to an open cold case and a frozen door. The stock held there is chilled or frozen product that must be kept within a controlled temperature range from the packer, through the floor and on to the store.
The Company records a temperature log for the cold chain cases it sells and hands that log over with the load. This gives an honest account of the case history while the case was under the control of the floor. The log travels with the buyer and is the buyer to keep for the compliance and audit needs of the store.
Once the chilled or frozen case leaves the floor, the care of that case passes to the buyer. The buyer should carry cold chain goods in a suitable insulated box or van and should load them into the store cold case promptly on arrival. The Company cannot be responsible for the condition of a case once it has spent time outside the controlled cold chain of the floor.
The cold case is stocked for walk up buyers as well as whole-pallet customers. Buyers are advised to plan a cold collection as the last stop of the visit so that frozen goods spend the least possible time away from a cold environment.
Because the buyer checks the load before it leaves the floor, the ordinary point at which a problem is caught is the cash desk. A case that is found to be wrong, damaged or short of its stated contents before collection can be refused and taken off the ticket there and then, and the buyer is not expected to pay for a case that was never collected.
After the load has left the floor, the Company will look fairly at a genuine problem reported within a reasonable time. Where a case arrives at the store with a fault that clearly arose while the case was under the control of the floor, the Company will replace it or issue a credit rather than make the store absorb a cost it did not create.
Chilled and frozen goods that have left the cold chain of the floor cannot normally be returned, because their condition can no longer be certified. This is a rule that protects every buyer: none of them wishes to receive a returned case of cold stock whose history cannot be verified. For the same reason perishable produce is sold on the understanding that inspection happens at the desk.
Refunds are paid by the method of the original settlement wherever that is practical. The desk agrees the amount and the route with the buyer before anything is returned, so there is never a question about what will be credited.
The Company buys from recognised packers and suppliers and stands behind its stock. Acknowledging that all goods are sold subject to any inspection duty described in this section, the Company agrees to provide goods that are fit for their ordinary wholesale purpose and are described correctly on the aisle tag and on the ticket.
The buyer carries the ordinary inspection duty of a wholesale purchaser. Before the load is settled, the buyer should look at the goods, check the case counts against the ticket, check the best before band where one is printed and confirm that a cold load is still at the right temperature. This is not an onerous duty; it is simply the sensible check that a careful buyer makes when collecting a wholesale load.
Where the buyer inspects the load and finds no issue, the buyer takes the load with confidence and the risk of any later ordinary spoilage passes with it. Where the buyer finds an issue at the desk, the issue is recorded there and put right immediately. The division is clean and both sides benefit from it.
This website is provided to let a business learn about the service, ask a question through the contact form and prepare for a visit to the floor. It is made available free of charge and on an as available basis.
The Company does not guarantee that the website will be available without interruption or that every page will load instantly at every hour. The site is a shared working tool and from time to time it may need to be taken down briefly for maintenance or may be affected by a fault outside the control of the Company. Where an interruption is planned, the Company will try to give notice.
A user should not use the website in a way that overloads it, that attempts to break into parts of it that are not public, or that interferes with the ability of other users to read it. The site exists to help honest businesses; using it for anything else is outside the permission granted by these terms.
The Company will not supply stock for use that breaks the law, and it will not tolerate activity that damages the service or other buyers. To make the boundary clear, a short list of the behaviour that is not permitted follows.
This list is descriptive rather than exhaustive. A buyer who is in any doubt should ask the desk before acting, because a brief question is always cheaper than a breach of these terms.
The Company performs its service with reasonable care and skill and stands behind the quality promises set out elsewhere in these terms. Its liability to a buyer is limited in the way described here so that the trading relationship rests on a fair and predictable footing.
Nothing in these terms excludes or limits a liability that the law will not allow to be excluded or limited. Within that limit, the maximum liability of the Company arising from a single order is the amount paid for the goods in that order, and the Company will not be liable for indirect or consequential loss, such as lost profit, lost sales or the cost of the store standing empty while a replacement is arranged.
To the extent that law permits, goods are supplied on the basis that risk passes to the buyer when the goods leave the floor and that the Company is not responsible for the way the goods are stored, transported or sold after that point. This is a normal and honest allocation of responsibility in a cash-and-carry trade where the buyer handles the load from the rack to its own shelf.
The materials of this website, including its text, the arrangement of its pages, the trade mark applied to the brand, and the design language of the wholesale floor, belong to the Company or are used by the Company with the appropriate permission.
Nothing about visiting or using the website gives a user the right to copy the site, to lift its text for a competing service or to reuse the distinctive look and feel of the brand in a misleading way. A genuine store owner who wishes to refer to the Company, for instance on a sign that tells customers where the store buys its stock, is welcome to do so in an honest and non misleading manner.
Any quotation, sample or marketing material issued by the desk belongs to the Company and may not be copied for a resale use. If a buyer wishes to use any part of the site material for a purpose beyond reading it, the buyer should ask the desk first; the Company is usually happy to help an honest request.
The pages of this site may carry links to external sources, such as a map of the trading address, a trade body relevant to the wholesale sector or a partner service useful to a store owner. These links are placed for the convenience of the reader.
The Company does not operate the websites that these links lead to and does not accept responsibility for the content, the security or the trading terms of an external site. A link from this website is not an endorsement of every statement made on the destination page.
When a reader leaves this website and enters a third party site, the terms and privacy notice of that site apply. The Company would encourage a store owner to review the terms of any external ordering service before relying on it, so that the store is never caught by a notice it did not read.
Either the Company or the buyer may bring the trading relationship to an end. A buyer may close an account at any time by telling the desk, and any outstanding balance must be settled and any outstanding credit returned.
The Company may suspend or close an account, and may decline a future order, where the buyer breaks these terms, where an account falls into serious arrears, or where the Company believes in good faith that continuing to trade would expose it to a legal or reputational risk that it cannot accept.
When an account is closed, the ordinary settlement of outstanding invoices is still due, and any rights and obligations that are meant to survive the end of the agreement, such as the limits on liability and the governing law provisions, continue to apply.
The wholesale sector changes and the Company may need to update these terms from time to time so that they stay accurate and lawful. Change is never made lightly and is never used to surprise a buyer.
When the terms are updated, the date at the top of this page shows when the current version took effect. The Company will give reasonable notice of a material change, through this site and by a short message to active account holders where the change affects the way they trade.
Placing an order after a change has taken effect is taken as acceptance of the revised terms. A buyer who does not wish to accept a change can close the account before the change takes effect, and the desk will help with the handover so that no store is left without stock.
These terms and the trading relationship they describe are governed by the laws of the state in which the Company is based, without regard to its conflict of law rules. Both the Company and the buyer agree to submit to the exclusive jurisdiction of the courts of that state for any matter arising out of these terms.
The Company believes that nearly every point of difference can be settled around a table, and it will always try to resolve a dispute by a clear conversation at the desk before either side turns to formal action. A buyer who has a concern should raise it with the desk promptly, while the conversation is most useful and the goods are most easily examined.
Where a dispute cannot be settled by discussion, it will be resolved under the governing law and in the courts described above. The Company asks only that every buyer gives honest negotiation a fair chance first, in the same spirit that the Company brings to every visit to its floor.
Any question about these terms, about an account or about a particular order should be raised with the trade desk of the Company. The desk will answer in plain language and will not send a standardised reply where a real answer is needed.
Contact can be made by email to memo@cbcwholesale.lol or by telephone to +17794633468 in the trading hours shown on the contact page of this site. Written correspondence may be addressed to the Company at 7533 S Center View Ct, West Jordan - 84084-5526, United States (US).
The Company wishes every buyer an easy and profitable trading relationship and welcomes the questions that make that relationship clear. Nothing in these terms is intended to be a trap; every part of them is meant to make the wholesale floor honest, safe and fair for the stores it serves.